- How will my order be shipped?
- When will my order be shipped?
- Can you ship my order to a postal box?
- Can you ship my order to another address ?
- How can I track my order?
- What if I am unable to track my order?
- What are the shipping costs?
- What is your returns policy?
How will my order be shipped?
Your order will be shipped by PostNL or DHL, depending on which company offers the best rates for your country.
Your order will be packed with care to ensure safe delivery. We will strive to use as much recycled protective filling material as possible. The hard foam chips are made from recycled plastic, the soft, open structured ones are made from corn starch and are bio-degradable.
You may also find blue or yellow foam strips, these fall under general waste and can be disposed of with your household waste.
Due to individual country custom requirements we unfortunately do not deliver to the following destinations: Andorra, Canary Islands, Greenland, Gibraltar, San Marino, USA, Canada and Vatican City State. We also do not ship to Germany because of the German Packaging Act and the costs it would entail. We apologise for any inconvenience caused.
For shipments outside the EU, the customs declarations documentation is free, but you may be required to pay a customs fee / (import) tax / VAT in the destination country upon receipt of your package, depending on the rules that apply in your country. You pay no VAT when your order leaves the EU (to enable this, please create an account with the correct address, then contact us so we can set it to the correct VAT settings), so you may be required to pay VAT and/or import taxes in your own country. Any fees/taxes incurred in that way are NOT included in the shipping costs.
When will my order be shipped?
Your order will be shipped on the day we receive your payment, or the next workday. This depends on the chosen shipping option and the destination.
PostNL shipments go out at the end of the day but DHL shipments go out the next day as we have to put in a pick-up request for those.
Can you ship my order to a p.o. box?
Only when you choose PostNL and delivery is to a p.o. box in the Netherlands.
Can you ship my order to a different address?
Yes, that's possible. You can choose to have your order delivered to different addres (e.g. your work address) if your order is shipped with PostNL or DHL.
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How can I track my order?
Just before your order will be shipped you will receive the final order status e-mail with a tracking link for your shipment. You can also find it in your account.
What if I can't track my shipment?
Typically, you will receive the final order status e-mail before your shipping has been handed over to the shippng company, so it may take anywhere up to a couple of hours before you are able to succesfully track it.
We can also track shipments from our accounts, so don't hesitate to ask if you are unable to track the shipment yourself.
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What are the shipping costs?
Shipping costs are calculated by the store script. When you view your shopping cart in full screen mode (as opposed to the mini cart in the top right corner), you can get an estimate of the shipping costs before entering the check out procedure. The new shipping module calculates shipping rates based on weight, destination and price, and sometimes quantity as well.
Free shipping is available for shipments within the Netherlands for orders over 60 euros.
Due to individual country customs requirements, we unfortunately do not deliver to the following destinations: Andorra, Canary Islands, Greenland, Gibraltar, San Marino, USA, Canada and Vatican City State. We also do not ship to Germany because of the German Packaging Act and the costs it would entail. We apologise for any inconvenience caused.
In the tables below you can find the shipping costs for the different shipment methods and destinations.
For registered packages within the Netherlands there is an extra charge of € 1,50.
Post NL Packages
Usually next day delivery within the Netherlands. Prices including BTW/VAT
|€ 0,- - € 5||€ 5,- - € 9,95||€ 9,95 - € 16,50||€ 16,50 - € 25,-||€ 25,- - € 60,-||from € 60,-|
|Standard||€ 6,95||€ 6,95||€ 5,95||€ 4,50||€ 3,50||€ 0,00|
|Registered||€ 8,45||€ 8,45||€ 7,45||€ 6,-||€ 5,-||€ 1,50|
Shipping costs to other countries, prices including BTW/VAT.
The new shipping module calculates shipping rates based on destination, weight and cart total. It is pretty accurate, but this module has so much possibilities that it's also pretty easy to make mistakes when you lose your train of thought, so if strange things happen when you try to calculate a shipping rate, please contact us so it can be corrected. For some countries, the under 2 kgs rate from PostNL is a bit lower than our shipping provider's flat rate, which is why there is a distinction between packages under and over 2 kgs.
The tables below list the most common destinations, but for all destinations, it goes that you will be able to calculate the rate for your order on the full shopping cart page. Just fill in your country and if there is a rate for it in the system, you will get a quote instantly. Please note that we do not ship to Germany on account of the Packaging Act and the costs and registration requirements it entails.
|up to € 50,-||€ 50,- - € 100,-||€ 100,- - € 150,-||€ 150,- - € 200,-||€ 200,- - € 250,-||€ 250,- - € 500,-||€ 500,- - € 1000,-||from € 1000,-|
|Belgium||€ 11,50||€ 8,50||€ 5,50||€ 5,50||€ 3,50||€ 0,-||€ 0,-||€ 0,-|
|United Kingdom||€ 13,50||€ 11,50||€ 7,50||€ 7,50||€ 4,50||€ 0,-||€ 0,-||€ 0,-|
|France, Austria, Luxemburg, Italy, Denmark, Ireland, Spain and Sweden under 2 kg||€ 13,50||€ 11,50||€ 11,50||€ 9,50||€ 9,50||€ 9,50||€ 0,-||€ 0,-|
|France, Austria, Luxemburg, Italy and Denmark from 2 kg||€ 15,50||€ 13,50||€ 13,50||€ 9,50||€ 9,50||€ 9,50||€ 0,-||€ 0,-|
|Spain, Ireland and Sweden from 2 kg||€ 25,-||€ 25,-||€ 20,-||€ 15,-||€ 15,-||€ 15,-||€ 0,-||€ 0,-|
|Iceland||For Iceland things get complicated, as we ship with PostNL directly and they have no flat rate:
|We do not ship to Germany on account of the Packaging Act and the costs and registration requirements it entails.|
Shipping quotes for other countries are on request.
Unfortunately, we do not ship violet glass to the U.S and Canada, but there's an official importer for Miron in California. Their contact details are on the Miron website.
What is your returns policy (retail customers only)?
Unfortunately we are unable to offer a free international returns service. Returns must be made at your own cost, though PayPal has an option that refunds return costs under certain conditions. Please return using a standard trackable service.
Within the Netherlands you need only pay shipping costs once, either the costs of shipping your order out to you, or the costs of the return shipment, whichever is lowest. For returning within the Netherlands you can request a return label. When you use a return label, the shipping costs for your order won't be refunded, but they will be the same or lower than the costs you incur when paying for the return shipment yourself.
In addition to our returns policy, you can cancel your order with us at any time within 14 working days beginning on the day after you receive the product(s) which are subject to the contract ('cooling-off period').
To cancel your order, you must notify us by email email@example.com or in writing within the 14 day Cooling-Off Period to Just Flow, Bizetlaan 5, 4384 KP Vlissingen, Netherlands. Return shipments can be sent to Just Flow c/o Gildeweg 20b, 4383 NK Vlissingen.
If you receive a faulty item and would like a refund, please send us a message. You can use our Contact Us page, simply to reply to one of the order status mails, or e-mail to firstname.lastname@example.org, along with the name/product code of the item affected and the details of the problem, so that we may investgate this for you.
We' ll examine the faulty product and get in touch with information of what refund you are entitled to via email within a reasonable period of time.
If you want to return an item or cancel your order you can use the return form in Word-format or PDF-format, but you can also send an e-mail to Just Flow customer service or reply to one of your order status e-mails.
You do not need to cite a reason for returning your order, but it would be appreciated if you did, as that might help us improve our store.
For hygiene reasons, pierced jewellery is non refundable.
If you have ordered essences and would like to return them, that is only possible if the bottle is still unopened. Our advise is to try out one essence first, so you can still send back any unopened bottles back if you change your mind about them.
When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.
Please also note: Goods that are damaged, or show signs of wear and tear, may result in deductions from your refund to make up for any value lost.
After receipt of your return shipment you will be refunded within 2 weeks.
If you want to exchange and article, this will be seen as a new order and will incur new shipping fees.
For returns within the Netherlands you can ask for a return shipping label. The shipping fees will then be paid by Just Flow. In the event of using a prepaid return label you will not be refunded any shipping fees you paid when placing your order, which you normally would when cancelling the whole order. In almost all cases, however, that will be less expensive than paying for the return shipment yourself, as you pay only part of the shipping costs in most cases. For shipments within the Netherlands, the rule is that you will only pay shipping fees once per order when you choose to return the whole shipment.
Because there is the option to ask for a return label, unstamped shipments will not be accepted and incurred shipping fees will be deducted from the refundable amount.